Frequently asked questions

What Payments options are available?

• MASTERCARD (debit and credit cards)
• VISA (debit and credit cards)
• American express
• Apple pay
• Paypal
• Pre-payment with Bank transfer (only via telephone or email)

You can find more details in our GTC and Payment, delivery and returns sections.

How can I make an account in your website?

Simply fill in the necessary information as prompted by the form after clicking in the following link for creating a new account.

How can I track my orders and payment?

You can track your orders and payments in the respective sections of your account (link to orders and payments). You need to be signed in to be able to view these sections.

How can I get more information about the products you offer?

Click on this link to check out the portfolio of brands with which we collaborate and a detailed description of the products and features offered.
For further details, you can always contact us.

I live outside of Switzerland. Can I order from Inspiration Tales?

Yes, Inspiration Tales delivers to Switzerland, Lichtenstein and most countries internationally. If you reside outside the countries listed during check out are interested in our products, please contact us so we try to find a solution.

How much does it cost to ship the products to my home address?

The cost for shipping is defined during the checkout process. Two options are available: standard deliveries and priority deliveries for Switzerland/Liechtenstein and standard deliveries for other countries. The total cost is automatically calculated during the checkout process depending on the weight of the individual items and the final destination.

As a rule, shipments are organized by the Swiss Post for domestic and international deliveries. For all orders above 150 CHF from any country, a fee of 9 CHF is discounted, which accounts for the shipping cost for Switzerland and Lichtenstein for small and medium sized deliveries. For shipments outside Switzerland and Liechtenstein, delivery terms DAP (delivered at place) at your indicated delivery address apply (Incoterms 2020). This means that any import duties, customs administration costs and VAT will be charged to you. Contact us if you have any questions on this.

When should I excpect my Inspiration Tales package to arrive?

Typical delivery time for standard deliveries in Switzerland and Liechtenstein is 4 days from order confirmation and 2 days for priority deliveries. For deliveries in the European countries, the delivery time varies per country with a typical minimum of 5 and a typical maximum of 14. Please note that deliveries outside the European Free Trade Association will typically take more time to deliver.

The delivery times serve as information only and are under no circumstances a guarantee. Inspiration Tales cannot be held liable in case of a delivery time beyond the above values.

I live nearby. Can I pick up my package from Inspiration Tales´ address?

Yes! You can simply choose the option, pick-up in Horgen or visit and make your purchase from our store at Neugasse 27, 8810 Horgen! We'll be more than happy to welcome you!

I chose the wrong item and would like to send back. What options do I have?

Customer satisfaction is our number one priority. If you ordered the wrong item or you are not satisfied with our products and want to return, claim a refund or change it to another product please inform us immediately upon delivery. Shipping costs to inspiration tales are to be covered by you unless otherwise agreed or if we have delivered the wrong item to you. Please refer to our Payment, delivery and return policy and our GTC for further information.

I want consultation for decorating my house/balcony/garden/office/…. How can I arrange a meeting with you?

That’s wonderful! Creating inspirational interiors is our passion. Please contact us to arrange a meeting at the earliest possible convenience.

I forgot my password. What can I do?

In the login dialog box, the option 'Forgot password' is shown. You can click on it or use this link to reset your account's password. A reset link will be sent to your email address.

How do you guarantee Privacy of the customer´s information and payment details?

We respect your privacy. Please read our privacy statement for more information.